Refund policy

Return & Refund Policy

Please note that we do not accept returns or offer refunds once an order has been delivered.

However, if the product you receive is defective, damaged, or incorrect, we will gladly process a full refund or replacement after reviewing the issue.

We kindly ask customers to inspect their order upon arrival and contact us immediately if there is any problem with the item received.

To report a damaged, defective, or incorrect product, please contact us at:

support@maisonkraichy45.com

Please include your:

Full name
Order number
Clear photos of the issue

so our team can review your request and resolve it as quickly as possible.

Non-Refundable Items

We do not offer refunds or returns for:

Change of mind
Incorrect size selection
Sale items
Gift cards
Personalized or custom-made products
Used or damaged items caused by the customer

European Union Customers

For orders shipped to the European Union, customers may still have rights under applicable consumer protection laws, including the 14-day cooling-off period where legally required.